Frequently Asked Questions

Orders, Shipping and Delivery

Once you have placed your order on our website, it will be processed by our warehouse within 24 to 48 hours. We’ll ship as soon as possible, within 2-7 business days from processing your order. Orders are then shipped Mondays through Fridays, excluding holidays. You will receive an email as soon as your order has shipped.

Once your order has shipped, you will receive an email with an order tracking number that will give you information on where your package is and when it is scheduled to arrive at your door. Please allow 24 to 48 hours after placing your order to receive the tracking number. If you are still waiting to receive it within 48 hours, contact us through our contact page so we can help.

Yes, we do! All orders over €69 include free shipping.

Unfortunately, we won’t be able to make any address changes after your order has been placed. Please make sure your order includes the correct shipping details.

We understand that mistakes happen. If you wish to cancel an order, please get in touch with us on our contact page, ideally within an hour after placing it, and we will try to help. Cancellation is not guaranteed. However, we cannot cancel an order if it has already shipped.

Returns and Exchanges

We will issue a full refund and give you your money back on any product container returned at least half full within 30 days. We currently don’t process exchanges, but you can quickly return a product and purchase the one you want instead.

Please get in touch with us through our contact page or info@beresheetdeadsea.com. Please allow 2-3 business days for your request to be addressed.

Once you contact us about a return, please allow 2-3 business days for your request to be addressed. Once the return is processed, you can expect a refund in your bank account within 7 to 10 business days.

Products & Safety

Minerals contribute to many physiological functions via enzyme function, transferring nutrients across the cell membranes, helping the skin perform its metabolic processes, and aiding cell renewal. Vital to the skin’s healthy function are magnesium, calcium, potassium, zinc, and sodium, which attract and retain water, help maintain moisture levels, and support the production of collagen.

It is the opposite. Dead sea minerals strengthen skin tissues helping to maintain skin chemical balance. This, in turn, stimulates blood circulation and removes harmful toxins. The minerals are perfect for alleviating skin problems and keeping the skin healthy at optimum.
Like all products, however, it depends on individual skin type, and some classes may be unsuitable with our products. Please don’t hesitate to let us know if you have any issues.

I have sensitive skin. Can I use the Dead Sea Mud Mask?
Yes, it is safe to use the dead sea mud mask.For Normal Use, it is recommended to use 2-3 times per month for best results and maximum benefits. For treatment use, recommended once or twice a week.
*Dead Sea Mud is high in minerals which can cause a tingling feeling or a feeling of burning during application and after washing, as the Mud creates heat and activates blood circulation. This feeling will disappear after a few minutes of washing off the Mud

The Scrub Soap is ideal for all types of skin and usually used as part of your daily routine to exfoliate/cleanse the face and Body. The Soothing Scrub Salts are used for exfoliating the Body and are very rough to exfoliate dead skin cells and deep cleanse. For Sensitive skin, it is recommended to use the Body Scrub Cream with a creamy base and the facial Exfoliative Cream, as both items are gentler on the skin.
*For sensitive skin, to better evaluate your skin’s reaction to any new item, we recommend testing the product on a small area of your hand to ensure you do not get any responses.

For dry skin, it is recommended to use any of the following cleansers:
The BERESHEET facial Cleansing Milk is ideal for daily cleansing and offers a moisturizing level for Dry Skin used daily.
Also, the Mud Soap cleanses and moisturizes the skin due to the high content of oils, used twice daily (morning and night).

The Beresheet facial Cleansing Milk is ideal for daily use, and you can use the Salt Soap or Scrub Soap for combination skin to rinse it off and include it in your daily routine for face cleansing.

The BERESHEET Dead Sea Mineral Salt Soap and Dead Sea Mud soap offer deep cleansing to the skin (face and body) and healing benefits in treating skin ailments like acne, eczema, psoriasis, rashes, etc. The Salt soap is made of dead salts, rich in salt minerals, and the Mud soap is made from dead sea Mud, so it’s rich in oils and mud minerals. The Mud Soap is ideal for Normal and Dry Skin, while the Mineral Salt Soap is ideal for Normal and Oily skin. The only difference is that the best soap is determined according to the skin’s nature.

The body mud in the facial mud mask jar is the exact mud formula but is offered in different sizes for ease of application according to the use.

refreshing Toner is a toner cream used on a cleansed face before applying your moisturizer. For Males, it is used as an aftershave refreshing cream.

We never perform tests on animals or use any animal-derived ingredients. Honoring our natural environment and its fauna is a founding principle for the beresheet dead sea.